Aprenda com seus clientes


Seus clientes mais insatisfeitos são sua maior fonte de aprendizado”. Saída da mente de Bill Gates, a frase acima figura no livro “A Empresa na Velocidade do Pensamento”, publicado por ele em 1999. O co-fundador da Microsoft sempre viu seus clientes como uma fonte inesgotável de aprendizagem, o que certamente influenciou o seu sucesso como profissional.


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